While I appreciate their effort to garner feedback, I'm not sure they're going to like what they read, considering most people's experience with the ridiculous regulations they're charged with enforcing.
And in all fairness, it's really not the fault of the individual screeners that they're tasked with just nonsense ... but they do have some discretion in how they carry out their duties and there is significant room for improvement in that area as well.
From their welcome post:
"There isn’t much opportunity for our Security Officers to explain the ‘why,’ of what we ask you to do at the checkpoint, just the ‘what’ needs to be done to clear security. The result is that the feedback and venting ends up circulating among passengers with no real opportunity for us to learn from you or vice versa. We get feedback verbally and non-verbally at the checkpoint and see a lot in the blogs, again without a real dialogue.
Our ambition is to provide here a forum for a lively, open discussion of TSA issues. While I and senior leadership of TSA will participate in the discussion, we are turning the keyboard over to several hosts who represent what’s best about TSA (its people). Our hosts aren’t responsible for TSA’s policies, nor will they have to defend them -- their job is to engage with you straight-up and take it from there. Our hosts will have access to senior leadership but will have very few editorial constraints. Our postings from the public will be reviewed to remove the destructive but not touch the critical or cranky.
Please be patient and good-humored as we get underway. The opportunity is that we will incorporate what we learn in this forum in our checkpoint process evolution. We will not only give you straight answers to your questions but we will challenge you with new ideas and involve you in upcoming changes."
When government actually solicits feedback, we should respond. So, if you've got thoughts to share, please be sure to do so!
